The Swachhata-MoUD is the official app of Ministry of Urban Development (MoUD), GOI.
The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.
How does it work?
Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.
- Garbage dump
- Garbage vehicle not arrived
- Dustbins not cleaned
- Sweeping not done
- Dead animals
- Public toilet(s) cleaning
- Public toilet(s) blockage
- No water supply in public toilet(s)
- No electricity in public toilet(s)
The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.
You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.
Coimbatore one of the contenders for Smart City initiatives, is using this to great effect. The Coimbatore City and Municipal Corporation (CCMC) along with the Swaach Bharat Ambassadors have been organising awareness initiatives urging the public to install the Swachhata App in their smart phones and be a reason for transforming the city into a much cleaner city.